If the ordered products and goods do not meet your expectations or give rise to a complaint due to damage or defects, consumers can return the ordered items to us within 14 days in accordance with the statutory right of withdrawal without giving reasons. Return shipping is free of charge. We offer businesses a 14-day money-back guarantee, which also includes the return of ordered products with free return shipping.

Goods suitable for parcel shipping

Please inform us by fax, email, or post that you wish to return one or more items. Then please send the goods to the address below. Further details can be found in our  cancellation policy.

company.addressLager

E-Mail: info@menzer-tools.com
Fax: company.fax

As soon as the items arrive back at our warehouse, you will receive an immediate refund of the purchase price and shipping costs.

We kindly ask you to notify us of your return in advance for two reasons: Firstly, we can reimburse your shipping costs in advance upon request, and secondly, this allows us to process your return more quickly and thus issue your refund faster.

Please note that this is not a requirement for exercising your right of withdrawal.

Goods that cannot be shipped by parcel service

If the goods cannot be shipped by parcel post (e.g., bulky items such as parquet sanding machines), please inform us by fax, email, or post that you wish to return one or more items. Please note that in these cases, for legal reasons, verbal notification by telephone is NOT sufficient. Upon receipt of your return request, we will arrange for the goods to be collected from you as quickly as possible at our expense.

Further details can be found in our cancellation policy. cancellation policy.

In any case, returns are at our expense and risk!

Should you have any other questions regarding the processing of your orders or payment transactions, please contact our customer service department.

(Mon - Thu: 8 am – 4 pm, Fri: 8 am - 2 pm)
Telefon: Tel.: +49 (0) 34205 9 27 94 00
Fax: company.fax

Specific return information for MENZER safety vacuum cleaners VCH 530 PRO / VCH 550 PRO

The MENZER VCH 530 PRO / VCH 550 PRO safety vacuum cleaner was specifically designed for vacuuming asbestos and other hazardous materials harmful to humans. If you wish to exercise your right of withdrawal, you are required to submit a statutory declaration before registering the return shipment to prevent health risks. Further information can be found here:  Statutory Declaration.